Refund Policy

 

Return & Refund Policy – Holdary Key Holder

At Holdary, we stand behind the quality and design of our products. If you’re not fully satisfied with your purchase, we’re here to help.

 

30-Day Return Policy


We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

 

  • The item must be unused, unworn, and in the same condition as received

  • It must be returned in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

 

How to Start a Return

To initiate a return, please contact us at:


📧 support@holdary.com


Once your return request is approved, we will provide:

  • A return shipping label

  • Clear instructions on how and where to send your package

  • Returns sent without prior approval will not be accepted.

 

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly and fairly.

 

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items

  • Gift cards

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, feel free to contact us before requesting a return.

 

Exchanges

We do not offer direct exchanges.

To receive a different item, please return your original order and place a new purchase once the return is approved.

 

European Union – 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must:

  • Be unused and in original condition

  • Include original packaging

  • Include proof of purchase

 

Refunds

Once we receive and inspect your return, we will notify you regarding approval.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: up to 10 business days

If more than 15 business days have passed since approval, please contact us at:

📧 support@holdary.com